incorrect billing and bad customer services

i opened a case with Telkom about wrong billing and they did not attend to my case until i complained on Hellopeter, i then received a call from them telling me that they are sorry that i had to go through all that hardship. i was then told that i will be refunded all my money within 10 working days and until today i'm still waiting for my money 10 working days has passed and when i call i'm told the case has been closed and i was refunded. while i am still trying to recover my money. when i call their call center they tell me they will attend to it but nothing is happening. i want my money back.

i regret taking a contract with this people, they don't care about their customers.

the case number again is ********** 9.

can i get my money back please, the minute this contracts matures i will cancel all of them. i have been with Vodacom for years and never experience such nonsense.