1 reviews | Active since May 2013
Incorrect billing and bad cancellation admin!
I was incorrectly billed for my cell phone insurance submitted a request via the call centre and email to do the corrections on my account and to refund me the difference. The email was sent to ********** and I'm not getting a reply from them. I also requested the call centre to cancel my insurance effectively 31 August 2018. I'm not sure if this was done! The request was made telephonically on 31 July 2018, thus in advance. I'm aware that my last payment for the insurance must be end August but if Telkom bill me incorrectly again then I want that refunded as well as the difference for the past incorrectly billed insurance. This started from May 2018 onwards where it was billed incorrectly. Please refund! My one contract is also expiring end October 2018 and I submitted the cancellation request online on 25 August 2018. Please ensure that it gets cancelled! Request number ********** 9.
I'm cancelling all other contracts as well. Don't have time for such bad service.
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,