Incorrect billing and additional charges now affected on my account due to Telkom !

Dear Reader,

I have been with telkom for many years using them for various contracts such as phone and wifi. I am incredibly disappointed with the service from telkom after upgrading/ changing my contract from the LTE wifi router which had about 5 gb every month to the same LTE device (no new device needed as confirmed by the agent that dealt with my migration who is based in cresta) so the same LTE device was used and the data / contract was migrated to a laarger data plan being the 100 gb (unlimited data) package deal.

When signing the updated contract in the cresta store, it was made clear to me that the deduction that I would be expecting at the end of September would be roughly 900 rand.

I have since been deducted 2700 rand this month!!

I have emailed them at ********** and they are not replying to my mails.

I warned them about the billing before it was debited from my account after seeing the invoice, and they did not take that opportunity to correct it then.

The unapproved extra amount being taken from account now impacts my bank account negatively.

This needs to be corrected Telkom.

Kind regards,