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Olivia R
1 reviews | Active since Aug 2009
25 Nov 2015, 11:48
incorrect billing amount- WHY IS THIS
Good day<br> <br> I think there is a error on my account. i am on prepaid now. i had a internet contract that ended last month with telkom mobile paying R199 every month for 20 gigs. Now i get a statment saying on 30 nov i will be debited with R299.<br> <br> Why is this when I went to the lakeside store last month and they explained all the deals and I opted to remain with my current payment plans and option etc and be on prepaid now.<br> <br> WHY WILL I BE PAYING R100 MORE NOW
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Telkom's replyOfficial
25 Nov 2015, 15:00Hello olivia123,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM171413
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM171413
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply25 Nov 2015, 15:00
Official
Hello olivia123,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM171413
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM171413
Regards
Luleka
Telkom Social Media Team
Best regards,