LB
Liza B

1 reviews | Active since Apr 2010

18 Aug 2015, 12:59

Incorrect billing again!! No: ***

We moved premises from Verwoerdpark to Brackendowns, Alberton on the 06/05/15. I cancelled our existing phone & ADSL line on the 6th May. Order no: ***A. We were informed by Telkom that ADSL was not possible in this area and had to seek wireless connectivity. I took the WCDMA Fixed Line Look Alike package with unlimited calls & 10GB data p/m for R800 p/m with Telkom on 19/05/15. Since June '15, I have been fighting with the accounts department to sort our bill out. I am still being charged for the old line ***). Charged for the line, uncapped ADSL & ADSL line when this was cancelled in May and is no longer in use!. I have been to Telkom in Alberton numerous times and called the accounts department on various occasions but nothing has been sorted out. Last month, we had to pay R2064, when our bill is supposed to be R800 and now we are requested to pay R1800 again and am told that we have to first make the payment and then they will lodge a dispute. A dispute was also lodged last month and has still not been resolved but I am yet, requested to continue to make these high payments due to your *********** staff and company!! My line has also been cut! I am so fed up!!!!

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Replies (1)
Telkom
Telkom's reply18 Aug 2015, 13:27
Official
Hello LB2104,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM135768

Regards
Luleka
Telkom Social Media Team