aW
andre W

1 reviews | Active since Jul 2011

09 Oct 2015, 08:59

Incorrect Billing - Again - 10months Later

Hi<br> I'm not get any ref numbers from Telkom anymore, so when I follow up they don't know what I'm talking about<br> Quick rundown. Telkom could not get my 4 sim cards working so they (TELKOM) decided to cancell the simcards and not charge me for them. They took 7months to sort my billing and gave me less than a month to settle my bill. I did not pay in time so they suspended my line. I payed the outstanding amount and in my next bill I found Telkom billed me 4xR170 (excl vat) to activate the 4 disconnected sim cards as Well. Investigating the matter I find that 1 sim card is used every month. <br> Telkom<br> 1 Please explain how a simcard that was destroyed is being used<br> 2 Why did you charge me R170 excl vat to activate something you could not get working )IU demand that amount to be taken off)<br> 3 Why Don't I get Ref numbers<br> 4 This is my request I logged yesterday and I was not helped. I demand a full report of what was done on my account from DEC 2014 up to Today. I have a right to this report and I am logging a formal complaint with the Consumer Commision of SA. <br> <br> Your Service is pathetic!!!

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Replies (1)
Telkom
Telkom's reply09 Oct 2015, 09:14
Official
Hello a_vanwyk,

Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.

We sincerely apologise for the inconvenience.

Your social media reference number is SM115548.

Regards,
Joshua
Telkom Social Media Team