JW
John W
1 reviews | Active since Feb 2015
28 Feb 2015, 14:45
Incorrect Billing Account
The Telkom Social Media Consultant Launo Molapo promised to report back on my Billing Account problem more then Ten days ago but did not do so. It seems that this is a general trend at Telkom they are quick to promise a response but never really do so.This clearly shows that they are not interested in their customers problems that are created by very *********** staff that are contributing massively in making Telkom another Post Office.going down the tubes.
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Telkom's replyOfficial
28 Feb 2015, 16:26Hello John1954,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Apologies for any inconvenience caused.
Have a gr8 day!
Kind regards
Igsaan Damon
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Apologies for any inconvenience caused.
Have a gr8 day!
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply28 Feb 2015, 16:26
Official
Hello John1954,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Apologies for any inconvenience caused.
Have a gr8 day!
Kind regards
Igsaan Damon
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the relevant department and feedback will follow.
Apologies for any inconvenience caused.
Have a gr8 day!
Kind regards
Igsaan Damon
Telkom Social Media Team