Incorrect billing

Good day

I wrote the below email to Telkom last year 19 November 2024 and I have not received any feedback I also tried calling customer care line.

I am writing to bring to your attention an issue regarding my account ***. Since July 16, 2020, I have been charged R63 each monthly for two SIM cards, although I have only received one. Despite my consistent payments, I have not received the second SIM card. I kindly request a reimbur*****t for the incorrect charges from July 16, 2020, to the present date. Please review my account and process the necessary refund at your earliest convenience. Thank you for your prompt attention to this matter. I look forward to your response. The number currently using is *** and the other one is ***. Best regards, Lebohang Mokonehatse *** ***