DG
Devan G
1 reviews | Active since Aug 2012
06 Apr 2016, 14:33
Incorrect billing
I app**** for Uncapped Wireless 1 at R599 but Telkom have been charging me R699 for the past 3 months. I lodge a complaint and I get different reasons as to why I am being charged the wrong amount. Everybody seems to know that I am on the wrong code but no one can rectify it for me. I have been complaining since 3 January 2016. I get resolved SMS's without it being resolved. Cases are being closed without resolution. Each time I call I am given a different case number.
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Replies (3)0
Replies (3)
Telkom's replyOfficial
06 Apr 2016, 14:54Hello devan0920,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Telkom's reply06 Apr 2016, 14:54
Official
Hello devan0920,
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
DG
Devan G's updateReviewer Update
06 May 2016, 13:20Still has not been resolved after multiple queries.
DG
Devan G's update06 May 2016, 13:20
Reviewer Update
Still has not been resolved after multiple queries.
DG
Devan G's updateReviewer Update
06 May 2016, 13:25Telkom are closing cases even though they have not been resolved.
DG
Devan G's update06 May 2016, 13:25
Reviewer Update
Telkom are closing cases even though they have not been resolved.