RvdM
Renaldo van der Merwe
1 reviews | Active since Feb 2013
06 Apr 2016, 11:11
Incorrect billing
I took out a contract with Telkom with 5GB promotional data a few years ago - in December 2015 I've upgraded that contract via their third-party Sell direct. However the person who handled the upgrade didn't remove the promotional data bundle known as ''add-on data bundles'' instead I was charged for it. When I inquired why this has occurred, the Telkom agent explained that I was incorrectly charged with the promotional data; and I wasn't supposed to have been billed. I have asked numerously that the promotional data should be removed from my normal bill INDEFINITELY - they reversed this for December 2015 but have not done so for Jan - March 2016. The cumulative amount now exceeds my normal contract billing for 2 months. I have reference numbers: ***1, ***0 and numerous follow-ups left unattended. I do not want to resort to Hello Peter for this to get resolved, yet Telkom profligate philosophy, mission, vision and values ornately advertised on their website, this is an absolute abuse of the consumer's trust. I hope management is reprimanded for their deplorable service and have my account sorted immediately.
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Replies (2)
Telkom's replyOfficial
06 Apr 2016, 11:42Hello renaldo_1989,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM220951
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM220951
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply06 Apr 2016, 11:42
Official
Hello renaldo_1989,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM220951
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM220951
Regards
Luleka
Telkom Social Media Team
Best regards,
RvdM
Renaldo van der Merwe's updateReviewer Update
03 May 2016, 18:19The credit on my account has not been effected yet, although I have followed up on this query. It seems as though the billing department does not respond to requests that have been escalated. If it were possible to please have this sorted.
RvdM
Renaldo van der Merwe's update03 May 2016, 18:19
Reviewer Update
The credit on my account has not been effected yet, although I have followed up on this query. It seems as though the billing department does not respond to requests that have been escalated. If it were possible to please have this sorted.