Incorrect Billing

Good Afternoon <br> <br> I was incorrectly billed for 3months by Telekom Mobile after I called in on the 10th February nothing has been rectified. My bank account has been debited twice with the incorrect Billing and my account is still suspended. When I called today on the 29th February 9 working days after I still haven't received resolution when I was told to wait 72hrs for feedback it is now 216hrs since my query. I think it's grossly unfair to me as a paying customer to have to continuously call back and still not have any resolve. When I asked to speak to the manager I was told that the manager was busy. I need my account to rectified, the full credit for the incorrect Billing to be reimbursed to me and for the suspension of my account to be lifted