LJ
Levina J
1 reviews | Active since Feb 2016
02 Feb 2016, 18:34
Incorrect Billing
Please note that I have been incorrectly billed for the past 4 months for a service I have cancelled from September.I have been fighting for a refund from October and for my account to stop being debited.Can this urgently be sorted now ,as every month a a consultant gives me a different response.
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Telkom's replyOfficial
02 Feb 2016, 20:55Hello levilove,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the billing department and feedback will follow.
Your reference number is SM195847.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the billing department and feedback will follow.
Your reference number is SM195847.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Telkom's reply02 Feb 2016, 20:55
Official
Hello levilove,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the billing department and feedback will follow.
Your reference number is SM195847.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the billing department and feedback will follow.
Your reference number is SM195847.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media