Incorrect Billing

I took out a contract for two phones in May. The wrong plan was activated and I was charged for this. I then reported it after realising that I am on the wrong plan and I was then charged for migration. On top of that a new contract was then \created"for me without my knowledge on the correct plan. I was charged more fees for entering into a new contract that I didn't even know about. As far as I know I was just supposed to be changed to the correct plan. The statement came every month and it was always incorrect and more than what I was prepared to pay. I would query the amounts every month and nobody could give me a valid explanation as to why I was being charged for services I don't know about. I was told that they would resolve the problem but that has not happened until now. This month was the last straw as I was promised the problem would be resolved and all the incorrect charges would be reversed. I just keep getting surprise debit orders from Telkom and it's left me hopeless and at the point where I would rather move to a less inefficient service provider.Terrible service! Billing a customer is a simple task and if it cannot be done efficiently I'm afraid there's no hope!"""