Incorrect billing

I have been billed incorrectly for the past 2 months on my contract bill for voice usage fees which are half of my current contract bill. I have not communicated to Telkom for this voice usage service via walking into a branch or telephonically confriming that i want this service. I have lodged a call with case no.***0 with Telkom and i have not recieved any call to explain how consent was given for this voice usage fees. I have confrimed this with Telkom there is no record of me giving consent for this, i have given Telkom ample time to explain themselves on this matter. Im giving you till Monday end of business day to respond or i will effective of Tuesday call the Commuications Ombudsman and get it resolved, note this is not a threat its a promise. <br> <br>