Incorrect Billing

Dear Hello Peter,

During Lockdown i app**** for Telkom Fiber, they had specials for 10mb uncapped for R499 and 20mb uncapped for R699 and i took the 10mb for R499.

I waited for some time and after my many follow ups they came to install around May(Mid May to be precise)

And when i ceck their sms i received 2 order numbers but only one installation took place.

The issue is with invoicing, I'm invoiced R649 every month,i have been paying that fearing the deactivation as I'm working from home most of the time. I queried that many times telephonically and in person but the matter does not seem to be resolved. My last week follow up was at Hatfield branch in Pretoria and i was told the matter is resolved then i relaxed but sad news is that yesterday i received another invoice with R649 again and when i call to enquire the lady said the dispute was rejected, how no mentioning.

I have been paying R150 extra every month since May, i need my refund and they correct the billing.

Their sales department said on their side my application was for R499 its the billing issue, billing says its a sales issue.

Please tell Telkom to correct this mess. i cannot be the sacrificial lamb for their clumsiness

Account No***