1 reviews | Active since Jun 2016
Incorrect billing
<p>I was billed R495 by you guys for 5x R99 data bundles for the TI Entertainment Streaming data . This bundle can only be loaded once a month so how was I billed 5 times for it?</p> <p> </p> <p>I logged into my profile today only to find out that the case has been closed by Telkom without any feedback or resolution.</p> <p> </p> <p>I have been through enough drama with you guys in the past to let this stress me so I have issued instructions to my bank to block all debit orders from Telkom until this R495 is refunded back in my account. I will gladly hand deliver the free router I got with my contract to the closest Telkom store if this cannot be resolved and you can direct your collection of funds threats to my lawyers but you guys are not taking another cent from my account until you refund my money!</p> <p> </p> <p>Case number ********** 6.</p> <p> </p>
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Hi. This matter has still not been resolved so I have reversed 2 months worth of debit orders and will continue doing so until this amount of R498 is written off my account and I get written confirmation of this. My unpaid bill is R1400 but you guys debited R1900 which I reversed.
When you get your act together you will contact me, this is the last communication I will be making with Telkom and I have spoken to my lawyers so you will liase with them regarding the unpaid amount if need be.
I am more than willing to pay the R1400 but you will not see a cent of this until you write off the R500. BYE!!
Hi. This matter has still not been resolved so I have reversed 2 months worth of debit orders and will continue doing so until this amount of R498 is written off my account and I get written confirmation of this. My unpaid bill is R1400 but you guys debited R1900 which I reversed.
When you get your act together you will contact me, this is the last communication I will be making with Telkom and I have spoken to my lawyers so you will liase with them regarding the unpaid amount if need be.
I am more than willing to pay the R1400 but you will not see a cent of this until you write off the R500. BYE!!