1 reviews | Active since Apr 2017

12 Apr 2017, 12:53

Incorrect billing

<p>After calling the call center so many times and going to the South gate branch. Finally got to talk with a billing specialist Joseph from PTA......I still a iPhone 6 with no service. I paid my balance on the 28 March 2017. </p> <p> </p> <p>It might seem less important for Telkom to resolve my billing issue but to me is very important because I want to buy a house. How ca I buy a house whereas Telkom is busy ****ing me a paying customer who gave them a second chance after I had the same problem with my S4 billing contract </p> <p> </p> <p>This are my Telkom case numbers from 2016 to 2017 ***ranging from oldest to new </p> <p>196 146 80</p> <p>198 239 04</p> <p>205 455 76</p> <p>205 525 19</p> <p>200 273 27 </p> <p>I would like Telkom billing department to sort out my billing as in yesterday by </p> <p>1. Cancelling my contract with charge </p> <p>2. Opening my line as a pre-paid without me asked to go in </p> <p>3.Send me a settlement letter that proves that I have fully paid </p> <p>4. Updating my credit profile with Transunion - so I can purchase a house </p> <p>5. Call and email on my work line ********** since I don’t have service on my iPhone </p> <p>6. Give me free data and airtime for having a phone that did not work since last year October </p>

0
Replies (3)
Telkom
Telkom's reply12 Apr 2017, 14:30
Official

Hello Keneilwe24

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply13 Apr 2017, 10:20
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to Billing Department and feedback will follow.

We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team

Best regards,

's update28 Apr 2017, 09:23
Reviewer Update

Good Day William

Kindly advise when will my invoice issue be solved ? i'm still waiting for someone to call me or mail

Please call me on this numbers

**********

**********

or mail me

**********