Incorrect Billing
<p>Telkom suspended my account and when I went to go pay for it I found out that they have been charging me for services that they had suspended. So now I don't have ADSL but I am being charged for the line and the data. </p> <p> </p> <p>When I signed up for the deal is was told it's on a month to month but it seems it's not because I have 3 months of charges that I don't understand and one month is way higher than the others while and no one can explain it to me. </p> <p> </p> <p>I am very unhappy with their services and I need them stopped until this is resolved but it seems that when you tell anyone in the call centre about this their system goes offline or they can't help you.</p> <p> </p> <p>They need to stop billing for services that they have suspended.</p>
Good Morning Amorah,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Amorah,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
