1 reviews | Active since Mar 2017

11 Mar 2017, 06:26

Incorrect Billing

<p>Telkom suspended my account and when I went to go pay for it I found out that they have been charging me for services that they had suspended. So now I don't have ADSL but I am being charged for the line and the data. </p> <p> </p> <p>When I signed up for the deal is was told it's on a month to month but it seems it's not because I have 3 months of charges that I don't understand and one month is way higher than the others while and no one can explain it to me. </p> <p> </p> <p>I am very unhappy with their services and I need them stopped until this is resolved but it seems that when you tell anyone in the call centre about this their system goes offline or they can't help you.</p> <p> </p> <p>They need to stop billing for services that they have suspended.</p>

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Replies (1)
Telkom
Telkom's reply13 Mar 2017, 08:26
Official

Good Morning Amorah,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team