pL
porchia L

1 reviews | Active since Aug 2014

24 Dec 2016, 07:38

incorrect billing

<p>Good day 3 months ago i have askes that my contract be cancelled as i have reached the end of my 2 year period. Today yet again i get bil**** for a service i no longer require. R234 this is rediculous that something so simple cannot be processed. it does not make sence that for 2 years i paid R66 fora handset.</p> <p> </p> <p>The call center agents are *********** and cannot process anything. The billing department is *********** as no one ever responds to me. your staff in the branch are *********** as they can do **** all from their side and need to email othere people to get things done. you just employ bums on sets as no one can do any thing . there is clearly a misconnect with in the business as a whole and theservice you provide.</p> <p> </p> <p>Please will someone refund me for this incorrect billing!!!</p> <p>Regards</p> <p>Porchia</p> <p> ********** 649</p>

0
Replies (1)
Telkom
Telkom's reply03 Jan 2017, 11:22
Official

Good day Porchia,

Your cancellation request has been sent to our Retentions team with case number ***0, feedback will be provided.

We apologize for the delay.

Regards,

Busi

Telkom Social Media Team

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