Incorrect billing

<p>I joined Telkom's LTE last year November. After a few months I realised the data package I had chosen was not sufficient. I therefore did an upgrade in April to the next package level. I was told there would be a migration fee, which I was willing to pay and expected. But I have since had a migration penalty debited each month. I have contacted Telkom numerous times about this, until I was finally informed they will not be taking of this incorrect amount nor refunding me, as this was for the device I got with the contract.</p> <p> </p> <p>This makes no sense to me, as I am still on a contract with them, I did not downgrade, but upgraded, and the price for the device is included in the higher subscription fee on the higher package. Thus they have been billing me twice for my device.</p> <p> </p> <p>I am very dissapointed about this, as the rest of my experience has been great.</p>