Incorrect Billing

<p>I recharged with R270 and received R270 free airtime. </p> <p>I also bought All-Net Voice bundles. When I call it doesn't bill from the free airtime but it bills from All-Net Voice Bundles instead from the free airtime. I called Telkom and the consultant said it is not supposed to bill like that. It should bill from the free airtime. He later logged it with the technical department and they gave ref number # ********** 9.</p> <p> </p> <p>I was never called to be advised of the investigation outcome. I called 48 hours later and was advised that I correctly billed. Not only are they are contradicting themselves, but they are providing a bad service</p>