1 reviews | Active since Feb 2015
Incorrect billing
<p>I took up an upgrade last month july i had a sim only(data) contract whcih i paid R69 a month i upgraded to a tablet which the monthly subscription is R169.00. i havn't received my statement this month i went into the store only to be told that i have to pay R691 for this month,how do i pay such a huge amount when my contract is R169 a month and i am aware that there is a pro-rated amount for july so surely the bill should not be over R400.00 i ahve called them many time and they have advised that they will log a call the billing department till now i haven't received a call all tehy want is to debt my account and they have not even send me the statement.</p>
I have called through and no one seems to assist i have decided that you will not be able to debt my account as the amount R691 is not what we discussed.and also i would ask to receive the call recordings of the call when i took up the contract(upgrade) in july.and also advise if the sale guy receives commision on this contracts he oofers clients as the migration fee was not disclosed to my self. i normally get my statement via email only this month i haven't received it is it bacause you want to charge me R691 for a R169 monthly contract and i am quite aware of the pro rated amount for july but my bill should not be over R400.00 still on that i caanot seem to also see the bill online on my telkom profile.
I have called through and no one seems to assist i have decided that you will not be able to debt my account as the amount R691 is not what we discussed.and also i would ask to receive the call recordings of the call when i took up the contract(upgrade) in july.and also advise if the sale guy receives commision on this contracts he oofers clients as the migration fee was not disclosed to my self. i normally get my statement via email only this month i haven't received it is it bacause you want to charge me R691 for a R169 monthly contract and i am quite aware of the pro rated amount for july but my bill should not be over R400.00 still on that i caanot seem to also see the bill online on my telkom profile.