1 reviews | Active since Jan 2016
Incorrect Billing
<p>When I signed up for a DSL-only line in January, I confirmed (multiple times) that I did not want the 'telephone' portion, and as to the cost being R425 p/m (VAT inclusive). I have all the relevant reference numbers etc. for those calls. I have been billed R425+R165, which I am not going to pay until this is resolved.</p> <p>I have checked with an attorney, and he has confirmed that I would only be liable for the R425 portion of the bill.</p>
Good morning Simon.Palmer.
Our billing team will check the order and account, and will be in touch to advise.
***
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Good morning Simon.Palmer.
Our billing team will check the order and account, and will be in touch to advise.
***
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Tuesday, 31st May, I get a call from a lady from Telkom on ***, asking me to explain this issue I have logged. I explain, and she is even in agreement with the points I make. She says that she will log a dispute and I should expect a call back from her by COB on Wednesday, 1 June. I am STILL waiting for this alleged feeback to happen, and my patience is growing thinner by the day...
Tuesday, 31st May, I get a call from a lady from Telkom on ***, asking me to explain this issue I have logged. I explain, and she is even in agreement with the points I make. She says that she will log a dispute and I should expect a call back from her by COB on Wednesday, 1 June. I am STILL waiting for this alleged feeback to happen, and my patience is growing thinner by the day...