NB
Nomzolisi B
1 reviews | Active since Dec 2013
18 Apr 2016, 18:20
incorrect billing
I lodged a complaint regarding my incorrect billing and my contract that was not csncelled when i actually requested it to be cancelled on the 21st of February 2016.<br> I got a reference no SM223170 and a consultant was gonna get back to me 5 days later no one has come back to me but you have incorrectly debited my account.<br> i have previously requested my number to be changed to prepaid,rather just deactivate the number i don'nt want to deal with telkom mobile ever.
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Telkom's replyOfficial
18 Apr 2016, 23:20Hello Nomzolisi,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team
Telkom's reply18 Apr 2016, 23:20
Official
Hello Nomzolisi,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Regards
Telkom Social Media Team