Incorrect Billing

Good day,<br> <br> Please note that in February I had a problem with my wifi, due to it being a technical query we never ever go through to lay a fault so I logged call on Hello Peter and 1 month later my call was resolved.<br> <br> Then in April I got a bill for the full amount and I logged a dispute at TElkom , which she said they will investigate and get back to me. 2 months later no one has gotten back to me.<br> <br> I called Telkom today and I was told there is no dispute logged. Seriously<br> <br> She then stated that I cannot log a query as I do not have a reference from Telkom for the fault and the Hello Peter reference is not acceptable .<br> <br> Please can I get a response as I am NOT paying for service that I did not receive!