kR
keith R
1 reviews | Active since Mar 2009
18 May 2015, 11:24
Incorrect Billing
I have been fighting with Telkom mobile since the start of this contract. First they Added on extra services which i did not ask for. After asking for 3 months these services were finally removed. Telkom has now removed my data along with these services. They have not allocated the midnight data as per the contract, so midnight updates have now used all the allocated daytime data. I've had no response from case number ***8
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Telkom's replyOfficial
18 May 2015, 18:15Hello ruskeith,
Thank you for bringing this matter to our attention.
We are currently liaising with our Billing Team for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM111509.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
We are currently liaising with our Billing Team for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM111509.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Best regards,
Telkom's reply18 May 2015, 18:15
Official
Hello ruskeith,
Thank you for bringing this matter to our attention.
We are currently liaising with our Billing Team for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM111509.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for bringing this matter to our attention.
We are currently liaising with our Billing Team for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM111509.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Best regards,