INCORRECT BILLING

I get paid on the 25th of each month and once my salary goes into my account all my debited are then deducted from my salary, however Telkom debited my account on the 24th. the debited then bounced and my bank charge me a fee of R115. My amount due was R63.23 for April and because there was no money in my account 24 April, Telkom then debited my on 15 May for R152.23. I then called the call centre and spoke to the Manager (Yoliswa). she was not very helpful and kept telling me that there is nothing Telkom can do once they debit the account. Now, first of all I think the manager is *********** and does not know how to do her job as she could not answer all my question and kept on telling me she will only give me facts. 2nd I want to be re-imburs for my bank charges R115 and the balance of the amount you charged me being R90. It is not my problem that you have debited me on the incorrect date. I have signed a contract with Telkom to be debited on the 25th of each month. Telkom is a huge company and it very upsetting that to deal with *********** staff when calling in with a billing query. I am not a happy client and will not recommend anybody to make use of your services.