CA
Camille A

1 reviews | Active since Feb 2012

13 Apr 2015, 11:30

Incorrect billing

Hi,<br> <br> I had recently tried to get Telkom to stop billing me for internet as I only app**** for the line and have my internet through Afrihost. I also want to be refunded for the months you debited me already. I got an sms saying Afrihost must liaise with Telkom...I call Telkom and ask what do you mean afrihost must liaise with you and was put on hold with no explanation! <br> <br> Now if I need to arrange this with Afrihost, I want a complete explanation as to what must be done. I cant fathom why I cant cancel this when I am the client not Afrihost. Either way I want it cancelled and refunded as I did not apply for internet with you. <br> <br> Please can someone actually assist me?

0
Replies (1)
Telkom
Telkom's reply13 Apr 2015, 13:49
Official
Hello milow,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM102898.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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