RS
Ruben S

1 reviews | Active since Sept 2013

29 Jan 2015, 18:32

incorrect billing

Good Day<br> <br> my telkom number is ***. i did request a normal telkom line for R165pm. i keep on getting billed R196pm which is incorrect. i also get billed for dsl and i dont have a dsl line with telkom.<br> <br> as on my statement i believe you are charging me the weekend package, where i stated i dont wat it and just a normal line.<br> <br> please rectify and send a new statement for Jan 2015.

0
Replies (1)
Telkom
Telkom's reply30 Jan 2015, 11:12
Official
Hello rubenstassen,

Thank you for contacting us.

This response serves as confirmation that your query has been received.
Your query has been escalated to our billing department and feedback will follow soon.


Regards
Noleen Klein
Telkom Social Media Team

Best regards,