Incorrect billing 4th complaint

<p>On the 21st Jan 2016 I logged my 1st complaint on Hello Peter about my Telkom incorrect billing. I received no feedback from Telkom but when I called them to get feedback my case was closed and resolved... without informing me and to my surprise I was still being billed incorrectly and they couldn't refund me my credit, instead I had leave it to cover the following months bill.</p> <p>Case number: ********** 1</p> <p>Hello Peter reference number: SM190637 provided by Moenieb from Telkom. No communication was done but my query was resolved.</p> <p> </p> <p> Mar 24, 2016 I logged my 2nd complain on Hello Peter about the same query.</p> <p>They rep**** and said: This response serves as confirmation that your query has been received. <br /> Please be assured that we have tasked our Mobile team to investigate and <br /> provide feedback as soon as possible.</p> <p>Again no communication from Telkom, no call or email from Telkom.</p> <p> </p> <p>Case number: ********** 2</p> <p>Hello Peter reference number: SM216494 provided by Keagan from Telkom.</p> <p>Again my query was resolved without any changes to my statement.</p> <p> </p> <p>Apr 9, 2016, I logged my 3rd complain on Hello Peter</p> <p>and this is what they said: Please be assured that this matter has been escalated to the relevant <br /> department. Your reference number SM216494 is being attended to and <br /> feedback will follow.</p> <p> </p> <p>Case number: ********** 3</p> <p>Hello Peter reference number: SM216494 provided by Ilhaam from Telkom.</p> <p>AGAIN no communication and my query is still not resolved.</p> <p> </p> <p>Complaining on Hello Peter clearly doesn't help. I WILL LOOK FOR OTHER PLATFORMS TO COMPLAIN AND MAYBE THIS WILL BE TAKEN SERIOUS.</p> <p>After all these months of suffering, I decided to reverse all Telkom debit orders every month and pay the correct amount that I am supposed to be charged which is R399 and not R1200.</p> <p>My account is up to date, I refuse to pay for something I didn't apply for. I was told that all this will be sorted in January but till today.</p> <p>Now my services have been completely suspended once again when I have paid. They blocked me from doing anything, I cant even call their customer service line using my phone. How annoying is that? How am i supposed to log another complaint when I cant even call the toll free number. I cant make or receive calls. THIS IS RIDICULERS AND I AM HIGHLY FRUSTRATED WITH YOUR SERVICE. GIVE ME BACK MY SERVICE ITS NOT MY FAULT THAT YOU ARE UNABLE TO CORRECT MY ACCOUNT.</p>