Incorrect Billing

Good day

Please assist.

I’ve been calling and logging disputes on my telkom bill. I haven’t received assistance since. I’m being billed incorrectly on my fiber line. I should be billed R806 as per promotional agreement. I’ve attached the invoices. I’m being billing around R1500+- for my fiber which is way over the agreed amount.

I placed an order to cancel my then DSL line after it wasn’t canceled as agreed upon. And I was still billed for it. I’m April I paid R450 which I shouldn’t have paid. To date my bill is not fixed. I called today to be told that the dispute I logged initially was closed but no changes were made. My account is being put forward to the debt collectors, which will be bad on my credit score. Can you please sort this out ASAP! This is exhausting and it’s like you don’t care

Reference numbers: ***A, ***9 Gift Tlhabana *** ***

Now my dispute is closed. With this resolution that doesn’t make sense. I’m still being billed incorrectly. Nothing is resolved!!

Dear Gift,

Thank you for the e-mail sent to Telkom Billing enquiries.

Please note the Invoice for February was billed prorata and a month in advance.

The amount that was due on the 26 March 2019 was 2284.88.

The account was suspended, when account is suspended you pay Reconnection fees of R260.00.

The account is billed correctly, the dispute is rejected.

Please note you’re have a limit for a debit order.

Kinds Regards

Zoliswa Bosman

***

Can I just cancel this useless service because you don’t care with your *********** staff