SC
Shenley C
1 reviews | Active since Dec 2012
25 Jul 2018, 12:25
INCORRECT BILLING
TELKOM RESPONDED TO MY HELLOPETER COMPLAINT EARLIER IN THE YEAR STATING THAT THEY WILL INVESTIGATE . SINCE THEN NOTHING HAS BEEN DONE ON MY ACCOUNT. THEY BILLED ME FOR FIBRE CHARGES WHICH I NEVER HAD AND THEY REFUSING TO REVERSE THE CHARGES EVEN THOUGH I HAVE LOGGED SEVERAL DISPUTES. SINCE THEN THEY HAVE SUSPENDED MY ACCOUNT. REFERENCE NO ********** 8
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Replies (3)
Telkom's replyOfficial
26 Jul 2018, 10:37Good Day Shenley
For the Fibre service, We will advise you to contact Vumatel and do the cancellation.
Please tell us if you app**** for cancellation on of your ADSL, Kindly tell us where you app**** and what date.
Please accept our apologies for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply26 Jul 2018, 10:37
Official
Good Day Shenley
For the Fibre service, We will advise you to contact Vumatel and do the cancellation.
Please tell us if you app**** for cancellation on of your ADSL, Kindly tell us where you app**** and what date.
Please accept our apologies for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
SC
Shenley C's updateReviewer Update
26 Jul 2018, 11:04Telkom is the one that is billing me and not VUMATEL. Telkom also phoned me and introduced VUMATEL to me. The fibre line was cancelled because it never worked. If you check your records you will see that the ADSL line was always in use and not fibre. Please do your homework before responding on Hellopeter. I never asked for the ADSL line to be cancelled because that is working. having no wifi is impacting my business and also losses will be taken up with Telkom. I have also send your CEO a message
SC
Shenley C's update26 Jul 2018, 11:04
Reviewer Update
Telkom is the one that is billing me and not VUMATEL. Telkom also phoned me and introduced VUMATEL to me. The fibre line was cancelled because it never worked. If you check your records you will see that the ADSL line was always in use and not fibre. Please do your homework before responding on Hellopeter. I never asked for the ADSL line to be cancelled because that is working. having no wifi is impacting my business and also losses will be taken up with Telkom. I have also send your CEO a message
SC
Shenley C's updateReviewer Update
10 Sept 2018, 15:51After months and months of queries my telkom account is not resolved. My bill is currently at R6000. Telkom is invoicing me for ADSL and fibre. Fibre was cancelled months ago because it never worked. There is no interest from Telkom to resolve this issue even with the respond on Hellopeter
SC
Shenley C's update10 Sept 2018, 15:51
Reviewer Update
After months and months of queries my telkom account is not resolved. My bill is currently at R6000. Telkom is invoicing me for ADSL and fibre. Fibre was cancelled months ago because it never worked. There is no interest from Telkom to resolve this issue even with the respond on Hellopeter