MG
Murrel G
1 reviews | Active since Dec 2011
24 Jun 2018, 19:27
Incorrect billing
I have had a billing issue for a few months now where an add on Internet bundle of 1gb has been added to my bill which I did not agree to. This issue has been raised numerous times and no one has looked into it nor resolved it. I have become so frustrated that I then asked for my contract to be cancelled and asked for my number to be transferred to the prepaid platform where I should not have these billing issues. Please urgently help me as this has been ongoing for months now.
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Telkom's replyOfficial
06 Jul 2018, 09:04Good day murrel87,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply06 Jul 2018, 09:04
Official
Good day murrel87,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,