1 reviews | Active since May 2017
Incorrect billing
I initially signed up with Telkom for a cellphone contract. When time came for me to renew my contract I was contacted by your company for this. I decided to go ahead and upgrade but changed the terms of my contract and now I have endless issues with the below:
3000 min for Telkom mobile numbers and Telkom fixed landlines
· 50SMS per day
· 1GB all network data
· 2GB Telkom mobile data for whatsapp, BBM and viber
· 69c per min out of bundle rate to other networks on per sec billing
I am now being billed by Telkom for all calls made to Telkom Mobile & Telkom fixed landline numbers which wasn't what I agreed upon.
I would appreciate a call back from either of them or any other manager to discuss the query above.
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
