Incorrect Billing

Once again I am having the worst experience with Telkom. We moved homes in December and the place we moved too was an area that Telkom hasn't installed Fibre. So I had to request ADSL. Which is fine. My issue is, when i called to port my line, they told me that I would have to go to the store and cancel my fibre line immediately without a cancellation fee then they will order me a new ADSL line for my new place at no extra charge as i am taking a brand new contract and they dont charge installation fees on those. Being the idiot that I am, I was optimistic enough to believe that they would be efficient and do as they said. Well, what's new? they failed to keep to their word. I called and requested my statement because they also conveniently did not send it to me, only to see that they are still charging me for the fibre line and an additional R638.58 for a service fee. PLUS, it looks like the new contract I signed up (ADSL, UNLIMITEDhome 10Mbps @ R799 p.m) for is not the one they gave me as per my statement. I called the service centre and the lady was so mean and rude to me even though I was not rude for one second of the call. I would like for telkom to pull all my phone calls and redo my statement. I am not going to let TELKOM ***** from me.