LJ
Lucien J
1 reviews | Active since Jan 2018
10 Jan 2018, 15:01
Incorrect billing
Telkom must have the worst client service ever. I had an adsl line for the past 2 years and was then contacted by Telkom to upgrade to a fibre line, uncapped for R799. I agreed. Since then I have been receiving accounts for R1900 pm. I have contacted them just to be referred from billing to sales and back! Eventually a lady contacted me in Nov 2017 to say the matter has been resolved and they will credit my acc. Just received my latest acc, still showing R1876... I called them again, billing referring me to sales. Been holding 30 min now, no answer! I have given up helpless!!! This has been going on for nearly 6 months. My reference nrs are: ********** 7, ********** 9, ********** 8,
Your assitance will be greatly appreciated Thank you, Regards Lucien Jansen Cel: ********** 806 #telkomsa#
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Replies (2)
Telkom's replyOfficial
02 Feb 2018, 13:58Hello Lucien1
This response serves as confirmation that your query has been received.
Your reference number : AI***
Please send us a private reply with the telephone number for our billing team to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply02 Feb 2018, 13:58
Official
Hello Lucien1
This response serves as confirmation that your query has been received.
Your reference number : AI***
Please send us a private reply with the telephone number for our billing team to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
LJ
Lucien J's updateReviewer Update
15 Mar 2018, 16:46***
LJ
Lucien J's update15 Mar 2018, 16:46
Reviewer Update
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