Incorrect billing
Telkom Mobile has been debiting my account when and where they feel like. November and December they just decided to debit whatever amount they wanted and when they wanted. I've almost paid double so far for this contract.
Accounts lady Gugu hasn't sorted anything out, she sent me statements but you need a degree in accounting to figure them out.
Totally unacceptable
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Telkom's replyOfficial
17 Jan 2018, 13:02Good day matthew-parker,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply17 Jan 2018, 13:02
Official
Good day matthew-parker,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,