Incorrect billing

Hi Guys,

My mobile account is blocked due to the unresolved invoicing dispute for amounts invoiced after a contract was correctly closed off. This dispute was logged multiple times with no response, or resolution - ********** 6/ ********** 7/ ********** 1/ ********** 9/ ********** 0. The Telkom shop could not help, and the Billing department manager is still on lunch since Wednesday 20 Dec. I sent the details of the 3 cases to the person at the Billing department on 20 Dec but have not received any feedback to my 3 attempts via email , as requested. I made a goodwill payment on 4 Dec for an amount that covers the correct amount for the October invoice, this was done through the Telkom online payment system but, this payment does not reflect. The initial unresolved issue created two more, 1. Duplication of outstanding amount across 2 accounts, one which is closed, 2. Unallocated payment towards the correct invoice. All of the above was explained to the person at the Billing department which was supposed to have given that to her manager.

What else can one do to get the 3 issues resolved and account opened?

Regards