Incorrect Billing

We have dealt with Telkom for the past number of months, but the experience was not great. This service provider is probably the worst of the lot. For the past 2 months we have paid the account by EFT consecutively, and as discussed with the agent, will do so for the next 6 months. As any person can imagine, you only pay for the service that you use, therefore if the account is paid at the end/beginning of the month for the new month to come, the next payment is due the following month. No, even though payment was made in this fashion, month end for the new month, in month 2 the line was disconnected. Why? The account was paid!!!! The extra charges that was added to the account afterwards, needs to be removed, as this was a mistake by Telkom!!!!! Why are we held responsible for Telkom's systems not updating. No responsibility taken, Not being fixed, This is horrific and poor service. Check your records, chat records, phone records!!!