Incorrect Billing

There is a debit order amount of R1209.63 that is being deducted from my ABSA account. I did call the Telkom call center and was told that there is a termination fee that I was charged on the following number- ********** 592. I spoke to Gugulethu Mbatha from the Telkom call center time-09h23 today who told me of the contract termination. I have never terminated any contract with Telkom and this is the first contract I have with the service provider. The contract I have with Telkom is for R199 per month which is 10GIG day and 10gig night package and mu debit orders are correctly going off my Capitec account. Gugulethu Mbatha advised me to make an affidavit staing my case that i never terminated the contract. Am not prepared to do that because this mistake was done by the service provider and not myself.

Kindly look into the matter and have this corrected as am negatively affected because of the debit order disputes I’m doing on my account, this reflects as a bad payer because of the mistake done by Telkom. I would like the matter be settled and ABSA banking details removed on your system as this is the second debit order that went off my account yesterday and i will be reversing that debit order.

Looking foward to your response.