Incorrect Billing

Greetings,

I hope this e-mail finds you well. Below is a query I've been trying to solve since July. Telkom billed me R2000, instead of R300 and the bill was not mine. My query has been referred to Billing department by them and also ***** department and still awaiting reply since. I don't know how many calls and follow ups I did, and all the time I'm the one who should call as they don't bother to come back to me. However main challenge is that I deal with different people, as I can only speak with call center and all they tell me the same story line.

Below are some of the people I dealt with besides the one sent this e-mail too:

- Darallel Engelbrecht - Mbonga Sithole - Aphiwe Nganya (Suervisor) - Brandon Mvune - Menzi Magubane (Supervisor)

I've spoke with all of the above and some are managers. These are just the ones I can remember and the reference is below as well for my query. Can someone please help me. Reference number is Billing Claim (Ref: ********** 4) and have a contract with them.