Incorrect Billing

The most horrible i have ever had with a lady by the name of Esmeralda Stephens. i have a contract with Telkom Mobile, a few months back i changed jobs and my debit order dates needed to be changed.

Their consultant which i dealt with(dont remember name) confirmed the date was changed to last day of the month, to my surprise the on the 25th of July the debit order was processed and obviously bounced because i didnt have cash then, when i got paid i then manually deposited R650 to update my account but should actually pay R599, to my surprise they then deducted R149.94 from my account this month and when i inquire they told me it is the charges for the debit order which that bounced last month.

In other words thay charged me R200 for debit order which bounced because of their *********** consultant.

i need my money deposited back into my account ASAP

i have since waited for their Supervisor Bongimusa Sikane to contact me back to sort out this problem but im still waiting.