DV
Dirk V
1 reviews | Active since May 2013
23 Aug 2017, 15:48
Incorrect Billing
I upgraded my 20Gig LTE pm to and Smartinternet Unlimited on the 10th of July 2017. The contract stated that I now pay a fee of R899 pm for this. When I received my invoice, it states that I need to pay telkom R1699 per month. I have been to the shop twice, I have 3 reference numbers and no one can still tell my why they are billing me almost double every month and no one seems to be able to fix the invoice. They keep closing the disputes and give me no reason why. I am fed up with this!
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Telkom's replyOfficial
30 Aug 2017, 09:36Hi doubled8220
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply30 Aug 2017, 09:36
Official
Hi doubled8220
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,