INCORRECT BILLING 2017, ACC. NOW WITH ATTORNEY DEMANDING MONEY

My Complaint On Hellopeter On the 4th July 2017 I placed a compliant: To Whom It May Concern As per my complaint with Telkom in May 2017, I requested all orders be cancelled and was assured this was done. Furthermore end of June 2017 I called once more to ascertain that there are no orders on my name and I was told no contracts were on my name. I just received a bill via email of more then R800.00 how is this possible when all orders were cancelled and nothing was delivered to myself? Please ensure this is reversed as I have not received anything and neither am I going to pay for something which I have not received and furthermore cancelled all orders with Telkom. On the 5th July 2017 I received the below response: HI Banuchie We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible. Interaction Ref: AI ********** Regards keagan Telkom Social Media Team

Up till now Nothing has been done, and my account has been debited twice. Please refund me, stop debit orders and clear my name with Credit Bureau as this is *****. I have Also Another Reference Number & Call Which Was Made Ref: ********** 7 Sindi 28-07-2017

THE ABOVE MATTER HAS NOT BEEN RESOLVED AND THE ACCOUNT IS NOW WITH MCS ATTORNEYS DEMANDING MONEY FROM ME.