incorrect billing

Hi<br> <br> I asked you to send a correct billing ASAP and got the below response from you the last Fri.<br> <br> <br> SUPPLIER'S RESPONSE Telkom Time and Date 13:14:28 | Fri 23 Jan 15<br> Hello Lim,<br> <br> <br> We sincerely apologise for the inconvenience.<br> <br> Kindly note that this matter has been escalated to our billing department and feedback will follow.<br> <br> Regards,<br> TM Social Media<br> <br> <br> <br> But, still haven't got the proper billing yet, and the due date for this month has already passed.<br> <br> ref. no is SM80729. <br> It's my third time to ask you to send the billing.<br> Why you are so fast when you make mistake but slow to correct it?<br> Please send me the correct billing ASAP.<br> <br> Regards<br> Lim