Incorrect Bill Yet Again
I contacted Telkom on 28 August 2018 as we were moving to a NEW address on 1 September 2018 and needed to move our 2mb ADSL line to our NEW address. I was informed that a technician would come out to my NEW address to sort out the line and that I didn't need to pay any fees for MOVING my line from my old address to my NEW address. On 3 September 2018, the technician (Awesh) came to my NEW address and ensured that everything was working as it should and it did. He even gave us our new landline number. 10 Points to the tech guy.
Now here is where the useless call centre agents of Telkom come in. My Telkom bill dated 9 September 2018 indicated that I owe R643.27 (this being for a line that is supposed to cost me R367!!!). I phoned Telkom again on 28 September 2018 to enquire why the bill was so high and was told that my line was cancelled on 31 August 2018 and that the additional amount is because I never gave Telkom proper notice to cancel my line so it's for cancellation fees. I informed the call centre agent that I NEVER CANCELLED my line, I MOVED my line to a NEW ADDRESS!!! She tells me to just pay the bill and that it will be rectified by the end of September 2018. Really? Do I just have extra money lying around to pay for people's incompetence?!?
At the end of September 2018, I only paid the amount I should have paid (since I had an account credit the previous month from more incompetence months before) and waited for my October 2018 bill to see if the situation had been corrected. In the meantime, I received an SMS on 10 October 2018 to thank me for ordering my new Telkom line at my new address. So now this useless woman has added a second Telkom line to my bill, because on my 9 October 2018 bill, I'm now suddenly owing R1 327.61 for a R367 line!!!!!!!! What the hell people?!?
Here's a summary in case the above is not clear: I MOVED from one house to another, so I MOVED my Telkom line to my NEW ADDRESS. I was told that I DON'T HAVE TO PAY ANY FEES TO MOVE MY LINE (Hint: The bonus word here is MOVE). I NEVER NEVER NEVER requested that my line be CANCELLED (check your phone records, because my recordings clearly state that I requested a move and NOT a cancellation). I want this sorted out ASAP - I AM NO PAYING R1 327.61 FOR SOMEONE'S INCOMPETENCE AND IF I AM LISTED ON ITC FOR THIS, I WILL TAKE IT TO THE OMBUDSMAN!!! For September 2018 and October 2018, my total bill should have been R734 in TOTAL, NOT R1 970.88!!!!!