incorrect bill, waiting 6 months and still not rectified.
My problem started since I opened my contract, so when I opened my contract in June 2017, I signed a spend limit form and told the consultant who was assisting me with opening the account I would like my limit to be R100.
Month end June I receive a statement with a bill of R1405.20, I was shocked because that’s not within my budget and besides that is not what I signed up for.
In June I contacted the call centre multiple times(the most unhelpful and unprofessional call centre I’ve come across) to advise that this matter has to be looked into as I don’t have the funds available in my bank account, I was advised that it will take 40-72 working hours, which when I calculated that would be before the debit order runs.
Eventually I went to the Telkom store in Clearwater where my contract was initially opened, a case was logged ref: ********** 8 after a few weeks the case was closed and I was credited a percentage, discounted settlement. Which I was not happy with, I mean why should I be liable for an error made by the Telkom staff.
I went back to the store at Clearwater mall, spoke to the manager Lindiwe, she logged another case ref: ********** 0
She assured me that this matter will be fixed, so come October they debited my account for R479.00, which is the correct amount and that debit order was honoured as that’s what a signed up for and is in my budget.
From June I am being billed and debited with the incorrect amount, this is negatively impacting me and the fact that when I call the contact centre no one is willing to assist.
I am now going to be listed as a bad payer and also I am being charged unpaid return debit order fees from my bank.
All my unpaid return debit order charges incurred as a result of Telkom debiting an incorrect amount from my account: 15 Aug – R115 1 Sept – R115 16 Sept – R115 11 Dec – R115
And while you guys at Telkom are debiting my account, my service has been suspended, so why should I even pay?
Please assist as I don’t know where else to go from here.