Incorrect bill invoice by TELKOM

Hi,

TELKOM is pathetic as anyone can be in this world. As confirmed thousand times on call, that my 4 mbps (R 549 Per Month) uncapped plan will be activated from 16th April 2018. And my first bill will consist of whole May 2018 and prorated price for 14 days of APRIL(I.E FROM 17th April to 30th April).

But I received the bill of amount R 1442. I do not know why the freak it has been done to me. This is wrong bill. My two months free trial ended on 15th April 2018. Post that my 4 mbps uncapped plan for R 549 Per Month got activated.

I do not understand how the bill can be so high lik this.

There is always problem with telkom. Every time every one has to fight for correction in bill.

This is so pathetic. Kindly correct the bill and send the correct invoice, if you want us to pay the bill. Otherwise I am not going to pay this bill.

My mobile number is ********** 732. Account number mentioned on bill invoice is ********** 70455.

I phoned on 10210 last week, they raised the dispute for the OConnect Huawei Modem charges R451. Since I have my own modem. Dispute raised reference number is : ********** 3.

I got a call from Telkom last week after that and the lady said R451 is reverted/removed from my billing invoice.

Another wrong thing in bill is I only opted for 4mbps uncapped data. I do not opt for any landline or so. But the invoice is showing charges for Block Call Intercom, Three-way Clling & Telkom Anytime Extra. This is horribly wrong. I do not have any landline. I have not even opted for.

Also, bill invoice showing at lot of places is GC Active Port, GC bb 4mbps and GC consumer uncap( 4mpps). I only opted for 4mbps uncapped data. That’s it. Rest everything is wrong.

Kindly remove all these charges and also correct the VAT and service charges accordingly. And send me new invoice, if you want me to pay the bill on time.

I will be thankful to you