JM
JEKKIE M

1 reviews | Active since Sept 2012

21 Dec 2015, 17:33

Incorrect Bill Every Month

I am fed up with Telkom billing system. For the past 5 months I have been receiving incorrect bill & I have to query what is it for. There's no explanation & all they do is just to credit my account. I am tired of having to call every month so that my account can be fixed. I am tired of your incompetence. One of my contracts is expiring in few days time & I wont be renewing it & the next one is due in April 2016. Please rest assured that you will never ever hear from me. The remaining two will be cancelled as well, I cannot wait until it expires. I'm certain I deserve better than this ****py service you have been giving me

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Replies (1)
Telkom
Telkom's reply21 Dec 2015, 20:32
Official
Hello MOKGALAKAJ,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number SM142145 is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,