Incorrect Bill

Today was the sixth time I called regarding money that was taken from me because of an incorrect penalty, but no one can help me, including call centre management and and Hello Peter. I have logged this issue here on the 14th of Jan, but since then it has been no resolved. Each time I call I get told that the matter will get escalated and that I will be called back, but nothing happens. Does Telkom care so little!!!<br> <br> So easy to take money from clients, but terrible to get the money back that was incorrectly billed. I need the money back in my account this week. This service is not acceptable at any standard.